Chatra — Live Chat and Cart Saver for e-commerce

Modern Live Chat Software. Boost sales, solve issues in real time, for free.
Deliver happiness & collect feedback.

Live chat allows you to sell more, answering questions and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your service: identify problems, collect contact info and understand your customers better. It’s really easy with Chatra.

Work from a web dashboard or desktop apps for Windows & Mac. Even on the go we’ve got you covered with Android & iOS apps.

Distinctive Features:

— Cart Saving. Reduce cart abandonment rate, proactively contacting customers stuck on the check out.
— Live typing insights. See what customers type before they hit "send".
— Group chats. Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.
— Conversation history. We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.
— Visitor information. Know your customers — what page they are on, where are they from and what device and system they use to access your store.
— Collects contact info. Even when you are offline or unavailable, so that you can get back to customers even if they left your site.
— Targeted chats (triggers). Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.
— Correct typos. Correct answers after sending the message.
— Agent photos visible pre-chat. After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality chat interactions.
— Works everywhere. Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.
— Looks & feels as a messenger app. Smooth animations, avatars, beautiful design.
— Free forever plan. Up to 5 agents can be online at the same time.

For full feature list and additional information check https://chatra.io/